Telecommunications

Social Media – The Need to Interact

  • Strategy
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  • Telecommunications
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  • Tribune

Dr. Heiko Frank and Jörn Steinhauer examine the impact of social media on corporate communication and business success.

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Optimizing a Rapidly Growing Cellular Company

  • Operation & Organization
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  • Telecommunications
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  • Case Studies

A cellular company brought in Tefen to redesign their staffing models and adjust service level requirements to reach world-class benchmark standards.

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Improving Work Processes in a Telecommunication Company

  • Operation & Organization
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  • Telecommunications
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  • Case Studies

A telecommunications company was suffered from poor service levels and a loss of long-term revenue.As a result, they engaged Tefen to improve their performance.

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Building your Business in a Changing world

  • Strategy
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  • Telecommunications
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  • Tribune

An interview with Blake Chandlee, Facebook's Vice President. Discussing the internet as a medium for building a successful business in a changing world.

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Customer Segmentation in a Telecommunications Company

  • Strategy
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  • Telecommunications
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  • Case Studies

A leading telecommunications company was seeking to enhance customers retention and client loyalty. Tefen built effective customer segmentation capabilities

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