The increasing pressure on Healthcare budgets worldwide is placing Pricing on top of most Life Sciences leaders’ agendas: understanding and owning Pricing, and its intrinsic complexity, is indeed becoming a strategic capability in the industry.
Payers, providers and Life Sciences companies have long strived to deal with the ever-growing budget pressure autonomously; each trying to place the other on the chopping block. It is only recently that some started implementing innovative cooperation models aimed at solving the issue together (Figure 1).
Figure 1: Stakeholder's reactions to market trends
Life Sciences companies able to walk on the cooperation stage can gain relevant benefits. On top of the obvious impact on profitability, the following should be considered:
Despite the tempting benefits of Pricing, establishing solid and effective Practices in such field is not a simple task. Complexity mainly stems from the substantial number of external and internal stakeholders impacted by Pricing; on top of that, such complexity increases due to a variety of Country-specific regulations and organizations (Figure 2).
Figure 2: Stakeholders and interactions relevant for Pricing
Pricing Excellence is the result of a well-planned medium/long-term journey.
In our experience with different Clients and businesses, we noticed a common pathway in three main phases that allows companies to achieve Pricing Excellence (Figure 3).
Depending on where a company currently finds itself in such pathway, priorities, stakeholder involvement and even market visibility are changing accordingly.
Figure 3: Support areas and examples of “typical situations”
Pricing can appear as abstract and dispersed as ever due to its transversality across seniority levels, functions, products,markets, etc.
Therefore, the first step in achieving Pricing Excellence consists in establishing a Corporate Pricing Practice to work as a solid, structured backbone based on three key dimensions (Figure 4):
Figure 4: Pricing Practice Dimensions
Develop new Processes & SOPs - Define main Pricing processes and formalize them into standard operating procedures (Figure 5*);
*Framework maps all pricing processes, which may vary according to products and regulations
Figure 5: Pricing Processes
Set up a Pricing Organizational Structure - Tailored according to each Company’s business specifics and wider organization (Figure 6);
Figure 6: Pricing Organization Models
Implement Support Tools - Four key steps to keep in mind:
Establishing the backbone, however, may not be sufficient if Pricing practices are not integrated with a variety of other commercial practices. In the present paragraph, we describe some examples of what this pragmatically means (Figure 7); examples are naturally not exhaustive, as they tend to vary according to each company and business peculiarities.
Figure 7: Examples of Pricing Practices applied to Tefen’s Commercial Excellence Wheel ™
Value-based pricing is a key methodology in new product launch, as it allows to translate outcomes.
International Reference Pricing (IRP) and parallel trade mechanism are key market factors to be monitored. Life Sciences companies need to facilitate Pricing Practice collaboration with regulatory / compliance structures, as well as with distribution and supply chain organizations.
Different accounts (including GPOs) and distribution channel actors perceive value differently, impact the company’s business differently and therefore demand for different Pricing strategies. Pricing segmentation should therefore be aligned with the overall commercial segmentation.
Proper Pricing-by-segment strategies cannot be fully realized if not supported by effective stakeholder management actions, such as pre-tender influencing (e.g. SoW allowing to quote according to pricing strategy) and channel negotiation (e.g. structuring and managing the interface map for negotiation).
Monitoring and reviewing Pricing performance (e.g. as part of sales productivity measures or periodic business reviews) not only creates accountability and improvement opportunities, but also allows companies to make informed decisions on how to update Pricing strategies.
Competitive pricing intelligence enables wiser pricing strategies. Companies should therefore leverage their Sales Force to gain competitor’s information, establishing simple processes and data collection tools and integrating them in the Sales Force’s usual market feedback activities.
Including pricing / margin indicators in the Sales Force incentive schemes, up to Sales Rep level ensures continuous and widespread focus on pricing execution. Mechanisms to monitor and review price performance are a key enabler for such incentive schemes.
The ultimate goal of this step is to nurture a Company’s Pricing Culture: pricing implications should be intuitively observed across commercial practices and have a key role in decision-making.
Pricing Excellence at its peak can allow a company to renew and differentiate its offering beyond product and service features, through innovative pricing models.
Such models are usually tailored as much as possible to specific product features and customer needs, to better reinforce product’s positioning and leverage on its points of strength.
During past years, we supported several Life Sciences Companies in designing and implementing a number of innovative pricing models (Figure 8):
Figure 8: Innovative Pricing Models
Due to the replicability of some of the innovative Pricing models, first-mover position is crucial for capturing all advantages that come with them.
Interview with Simone Leone, Sales and Pricing Excellence Director at Boston Scientific
Starting 2012, Simone has created and developed a successful Pricing function within the European arm of the US medical device producer Boston Scientific (BSC)
How would you describe the Pricing culture and “perception of Pricing” in your Company before any specific initiative was taken?
For a while, strategic imperatives at BSC were not capturing Pricing. Focus was limited among top and middle management. Pricing discussions mostly took place in relation to tender negotiations with Clients, but even then there was no implication on Pricing performance measurement.
What were the key drivers leading to specific Pricing initiatives in your Company?
Market trends, characterized by increasing price erosion and adoption of tenders as the most common purchasing method, as well as a “lesson learned” after an aggressive price competition with a competitor.
Moreover, the need to increase product margins provided further support to activate the initiatives.
What steps did you take to gain buy-in and start structuring a new Pricing Practice?
The first step was to expose the need for a Pricing Practice, based on a self-evaluation within the Strategic Plan development. Properly backed by strong economic arguments, the idea has become a “Strategic Initiative”, gaining strong sponsorship from the Company’s Divisional VPs. The new Practice was then tasked with gradually changing the Company’s behavior around Price.
What did you do to identify the most appropriate solution for your Company?
We started the change process by creating a small but powerful team with strong Pricing expertise. The function would own the approval process, the transactional side and tracking & monitoring. It would also develop Pricing methodologies ready to use by the Divisions. After the creation of this initial structure, the Strategic Plan led the evolution of the function.
What are the main benefits the Pricing Practice has brought to the organization?
I will enumerate the main areas:
As an ultimate goal, the Pricing team aims to be an internal support for strategy development, providing Pricing expertise to the Divisions.
What internal changes had to take place to accommodate the new approach to Pricing?
Initially we created a “network” with the divisions, introducing the role of “Divisional Pricing Lead” as Pricing key contact point and with clearly defined roles and responsibilities. With this network in place, the cadence was:
How has Tefen helped in this endeavor?
Tefen provides a wide range or resources and the key is to tailor effectively their support in each phase based on your needs.
In our case, during the design phase Tefen provided Pricing best practices, methodologies and proposals to challenge the status quo and create the initial Pricing vision in BSC.
In the implementation phase, Tefen played a key role in keeping aligned to the designed strategy, from high-level project management to day-by-day, hands-on activities.
Tefen brought in a team of highly skilled, customer-oriented consultants that integrated perfectly with the organization and provided exactly what was needed at each stage of the plan.
Written by Paolo Correale, Director and Head of Pricing at Tefen Europe
Life Sciences Sales & Marketing expert, Leader of Pricing practice