QC Diagnostic and Network analysis across global sites

QC Diagnostic and Network analysis across global sites

Tefen conducted a QC diagnostic and network analysis across four global sites for an international industrial enzyme manufacturer. Tefen Business Consulting Firm were asked to align the practices within the labs across the four sites and improve them where possible.

Across the network there was significant deviation in performance of the QC labs, including lead times and productivity. The client wanted to increase the efficiency of all the labs to accommodate the increase in testing volume and complexity forecasted for 2014-15 with flat manning, and to also investigate opportunities to offshore work to China.

A multisite diagnostic benchmark was conducted across all sites to identify the opportunities for increased efficiency:

  • QC strategic assessment; understanding key priorities and stakeholder alignment
  • Performance review in each area using Tefen’s QC benchmark© and observational studies
  • Assessment in areas with performance gaps identified in the quantitative aspect of the benchmark to  allow a comparison of ways of working with best practice, and make improvement recommendations

From the diagnostic an efficiency improvement:

  • DKK 26m cost avoidance by efficiency gains to enable flat manning until 2014-15
  • Further efficiency gains enable a DKK 12.5m cost saving through headcount reduction
  • Reduction of lab lead times from 5.5 and 10 days to 2.5 days

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