Social Media – The Need to Interact
- Strategy
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- Telecommunications
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- Tribune
Dr. Heiko Frank and Jörn Steinhauer examine the impact of social media on corporate communication and business success.
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Optimizing a Rapidly Growing Cellular Company
- Operation & Organization
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- Telecommunications
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- Case Studies
A cellular company brought in Tefen to redesign their staffing models and adjust service level requirements to reach world-class benchmark standards.
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Improving Work Processes in a Telecommunication Company
- Operation & Organization
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- Telecommunications
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- Case Studies
A telecommunications company was suffered from poor service levels and a loss of long-term revenue.As a result, they engaged Tefen to improve their performance.
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Building your Business in a Changing world
- Strategy
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- Telecommunications
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- Tribune
An interview with Blake Chandlee, Facebook's Vice President. Discussing the internet as a medium for building a successful business in a changing world.
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Customer Segmentation in a Telecommunications Company
- Strategy
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- Telecommunications
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- Case Studies
A leading telecommunications company was seeking to enhance customers retention and client loyalty. Tefen built effective customer segmentation capabilities
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