A leading telecommunications company was seeking to enhance customers retention and client loyalty. Tefen built effective customer segmentation capabilities
ExploreDr. Heiko Frank and Jörn Steinhauer examine the impact of social media on corporate communication and business success.
ExploreA cellular company brought in Tefen to redesign their staffing models and adjust service level requirements to reach world-class benchmark standards.
ExploreA telecommunications company was suffered from poor service levels and a loss of long-term revenue.As a result, they engaged Tefen to improve their performance.
ExploreAn interview with Blake Chandlee, Facebook's Vice President. Discussing the internet as a medium for building a successful business in a changing world.
Explore