Network Transformation Program for a Pharmaceutical Manufacturer

Network Transformation Program for a Pharmaceutical Manufacturer


 After receiving multiple FDA warning letters, a multinational pharmaceutical company needed to improve their quality control department. 


  • No tracking of industry-standard KPIs.
  • Not consistent balanced scorecard for reporting metrics from each site.
  • Overtime needed to maintain high levels of on time delivery.
  • Limited communication between sites’ QC departments and between QC and production.
  • Little similarity among sites’ organizational structures causing inefficiency at analyst and supervisor levels.


  • Conducted an accelerated diagnostic (multi-observational study and interviews) at 4 of 14 sites
  • Initiated continuous improvement programs
  • Collected data from all sites for benchmarking and analysis
  • Developed a network strategy for continuous improvement based on benchmark and analysis findings
  • Created a balanced scorecard of metrics to for each site, using the same metrics definitions network wide.
  • Introduced Lean tools to the QC labs to reduce costs and improve efficiency.


  • Launched continuous improvement programs with expected efficiency gains of 8-19% annually.
  • Provided a balanced scorecard to each site in the network to report KPIs in a uniform manner.
  • Developed a network strategy which identified many improvement opportunities within the network.


  • The client presented the unique challenge of having very few performance metrics being tracked making baseline and target performance levels harder to quantify. 
  • On projects with multiple streams and sub projects going on at once it is important to maintain communication to maximize synergies.

Let's work together!

shijiebei 365bet manbetx 188bet xinshui caipiao 95zz tongbaoyule beplay 88bifa 18luck betway bwin hg0088 aomenjinshayulecheng ca88 shenbotaiyangcheng vwin w88 weide